Terms & Conditions

GENERAL TERMS AND CONDITIONS:

Please note that all products sold by Shrinking Violet España must be used by professionals only. They must be used with great care to prevent an accidental injury. It is Your responsibility to ensure that You hold any relevant qualifications from a recognized training organization before purchase. By browsing the Site or submitting an order You agree to be bound by these terms and conditions. Goods on the Site may only be sold to persons aged 18 or over. In placing an order for any such goods You represent and warrant that you are at least 18 years old. In no event will Shrinking Violet España be liable for any claims, damages and liabilities arising out of the use or misuse of products sold by Shrinking Violet España Due to sanitation & health regulations Shrinking Violet España do not accept returns. We strive to remain fully stocked on all products. Occasionally, supply and demand creates an ‘out of stock’ situation. Should this occur, you will be notified regarding the delay.

PRICES:
We reserve the right to alter prices & terms & conditions without notice.

CLAIMS:
Claims for loss or damage to goods in transit must be made in writing to the Company within 3 days. Shrinking Violet España cannot be held responsible for any losses sustained through delays in transit. Items missing on receipt of orders must  be reported to the Company within 7 days of receipt otherwise orders are deemed to be complete.

RETURNED GOODS:
Goods are not offered on a ‘sale or return’ basis. Goods that have been ordered in error will be accepted for return if the Company is notified within 14 days in writing and the goods arrive back at our premises in perfect condition. A15% handling charge will be applied for all such transactions.

REFUNDS:
Refunds by accepting a refund you hereby agree as accepting payment as full and final settlement.

You furthermore agree to fully release, indemnify, defend and hold harmless Jaquie Fowler /  Shrinking Violet España and their insured against any further claims, demands, suits, actions, costs and expenses after receipt of the amount.

You assign and transfer all your rights against any third party to  Shrinking Violet España upon receipt of refund.

CANCELLATION:
Orders cancelled before despatch will be subject to a 5% handling fee to cover Bank processing charges/admin etc.

PRIVACY:
We do not share customer details with any 3rd parties

ORDERING AND DELIVERY:
All goods are subject to availability. We ship only to registered addresses. It is the Purchaser’s responsibility to provide complete and accurate address and shipping information. We accept payments via Stripe card processing.
You can view their privacy policy here: https://stripe.com/es/privacy
No card information is stored on our servers or on local machines.
Our shipping days are Monday to Friday, excluding Public Holidays.